Mission coordinator Maria Chen · Angel Flight West
Work email with Google or Microsoft sign-in, or a password and a code from the phone. Staff accounts belong to the organization and are turned off the day someone leaves.
Sees everything: every trip, every pilot, the weather scores, the matching rules, the day-of line and the month's reports.
Pilot Tom Reyes · SR22 N428TR · KSBP
The EFB on his iPad is signed in once and stays signed in, like his charts. On the web he types his email and a six-digit code from the text. Pilots never set or reset a password.
Sees his own missions, the open ones matched to him, and the passenger's name and phone only once confirmed.
Caregiver Miguel Alvarez · travelling with Rosa
No account, no password, nothing to remember. The organization texts him a link that is his for the trip's dates. If he loses it, he asks for it again from the same phone.
Sees Rosa's trip only: is it still on, who the pilot is, what to sign, how to say they are late.
Patient Rosa Alvarez · prefers Spanish
The same link as her son's, sent to her own phone, in her language and in large type from the first tap. One page per trip, shared by the people on it, so nobody is told two different things.
Sees her own trip, with Miguel named as the one who speaks for her. Nothing about other passengers.
Provider Dana Whitfield, LCSW · UC San Diego Health social work
Comes in through the partner link in the confirmation email for a referral, or with a hospital email and a code. No shared logins at the nurses' station: every referral names the person who made it.
Sees milestones only for the patients they referred: requested, accepted, pilot assigned, ready, travelling, done. Never pilot names, aircraft or weather.